Dear Friend, If You Are Not Sure Which Size will be Fitted For You, Pls Free to Contact with Us, or Leave Message about Your Height and Weight, We will reply You Soon,Thanks
Below Size Sheet is Not 100% correct Fitted for Everybody,If You Are not Sure,Please Leave Message to Us,We will Reply You Soon!
As you Can see, This is Not Cheap Version! All the Pictures Are Taken from Actual Items,Please Feel Free to Buy!
You may chat with us for any questions via Trade Manager, we will respond you right away, If we are not online, please e-mail us, All emails will be answered within 24 hours. If you do not receive our reply, please kindly re-sent your email and we will reply to you as soon as possible.
Due to the difference of monitors and lighting effect, the picture may not reflect 100% the actual color of the item. Thank you for your understanding.
Measurement difference from 2-3cm, pls make sure to check your body measurement really matches to this set. All measurements are listed in cm and please note 1cm=0.39inch.
Weight declared in our web is for reference, due to the different sizes and packages, it may not exact as it showed in our web, please take the product you have got as a standard.
Normally we provide Free Shipping via China Post Air Mail,E-packet and Aliexpress Shipping. We will deliver the items in 3-5 days when we get the full payment, time 20-60 days. By the way, if you don`t like them or they can not send goods to your country, pls contact with us, we will check the shipping cost of other express company for you.
Russia buyers who chosen Russia Express-SPSR, It is faster.You should provide your passport data and pick up the package in your local yourself.
If you don’t like the product,which you received,please feel free to contact with us at the first time.Or if you want to return the product,you have to pay for the shipping costs both you and we sent for it.
SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.
In most case, the buyer do not need to pay any customs. We will declare a low value to avoid the tax. But sometimes, in some countries, the customs offer may be strict. We are not accountable for any customs fee. Please check out the customs policy at your own place.
If you have to pay the customs fees, it is your duty to your own country, Thanks for your understanding.
If you need to declare the real value on the parcel, please leave us a message.
We will leave POSITIVE FEEDBACK after you confirm your order. Your satisfaction and comments are very important to us. If you like our products and service, please take a minute to leave us a positive feedback and 5 stars, We will appreciate it very much. If you are not happy, Please feel free to contact us before leaving a Neutral or Negative feedback, we will try our best to work out the problems. we’ll offer you excellent after-sale service.
If you like this item, please add it to your “Wish List”, If you like our Store , Please add it to your “Store List”. Thank you very much!
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of NewBuddyShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://www.newbuddyshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!