1. If you are satisfied with our products and services, please leave us positive feedback and 5 stars,and 5 stars for the detailed rating of your order.Once you show us the screenshot of both 5 stars, we will give you DISCOUNT for your next order.
2. If you share our product link on your SNS or Facebook, we will give you a gift or DISCOUNT for your next order.
3. If you don’t satisfied our porducts, pls contact us before you leave neutral (3 stars) or negative (1-2 stars) feedback. We guarantee we will 100% slove any problem for you.
4. Please message to us before you prepare to leave the negative feedback or opening any dispute for the order .
Communication is the best way to solve the problems.
Preparing Time: we need 2-3 working days to prepare your order according to our numerous orders every day.
Note:If you choose the free shipping option, your parcel will be directly delivered your home only one time or it will send to your local post office then you need to take your tracking number and your personal ID to collect your items.We will inform you immediately once your parcel have been sent out.
If you choose express shipping, please remember to leave your contact number, this is required for express shipping
If you are not 100% satisfied with the quality of your purchase from Shinside, you can return or exchange your items within 30 days from the delivered date.
· 1. Items received within 30 days from the delivered date.
· 2. Items received unused, undamaged and in original package.
· 3. Return shipping fee is paid by buyer
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us: