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Russian buyers please provide your full name! Full name is your name + father’s name + surname.
Note about the delivery:
If you select the “Free shipping”, this is Post Normal Mail, that means it has not tracking number, you can’t get the tracking information from the website. But in this way, it can save your money. If you select China Post Registered Air Mail, Singapore Post or Hongkong Post, then, it is registered mail, you can get the tracking information of your goods. However, you should pay the additional fee cause the Post Agency will charge us more for the tracking information.
The shipping time to many country normal is 15 – 45 working days (Russia 15- 60 working days, Brazil 25-80 working days), except holidays.
Under normal circumstances, the package with tracking number is faster than without tracking number. So you’d better choose China Post Registered Air Mail, Singapore Post or Hongkong Post, if you need follow the tracking information, or have a little worry about the tracking information.
If you order more than 10 pieces in one order or order amount more than 30 USD, we will send it via China Post, Singapore Post or Hongkong Post (with tracking number), you needn’t pay the additional fee.
However which shipping model you choose, Please trust us. We will choose the best shipping model and send out the item within 2 days (except holidays) after confirmed your payment. You will receive the package in time.
You should be responsible to pay the duties of customs and clear customs if there are tariffs.
ANY DAMAGE DURING INSTALLATION IS NOT OUR RESPONSIBILITY AND IS NOT COVERED BY WARRANTY. PLEASE CHECK COMPATIBILITY BEFORE PURCHASE.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.