1) All orders will be processed in 3-4 working days once pass payment.
2) Normally we offer free shipping by China Post Registered Air Mail,AliExpress Standard Shipping.
3) Please check your addresses carefully before you process the order.we only ship to confirmed order address MUST MATCH your shipping Address.
4) Maybe in some countries we don’t free shipping. When we find that your address cannot be delivered free of charge. Then we send you an email that tells you that you need to pay a freight difference or choose a refund. We are very sorry for this happening
Refund & Exchange
1) If you don’t like the item you bought, please pay the shipping freight and return it to us within 10days.The returned product must be in its original package and state.We will refund
money once receive it. Please keep the package won’t effect our second sale.
2)Your Positive comments are key to our business success. We kindly ask you could take one second to leave us positive feedback with an overall Detailed Selling Rating (DSR) of 5.
3). Although we have a strict and professional inspection of each product and packaging, but also cannot avoid the possibility of damage in the course of transport. Welcome you to contact us for replacement or repair, if you unfortunately have a damaged condition.
If you have any question or any not satisfied with our products and service, please contact us first by email, we will be very willing to try our best to help you, thank you
If you are satisfied with our products and services please give us positive feedback and 5 star rating comments, we would be grateful. Because your comments in our business success are very important.We thank you in advance for your time and sincerely hope you are satisfied with your purchase and our service.
Should you not be satisfied with your transaction:
Please contact us immediately before leaving a Neutral or Negative feedback as we will do our very best to
solve the problem to your satisfaction. Open dispute is not the best way to deal with problem.
Communication is often the key to resolve issues.
The following are the real and effective photos taken by ourselves
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of NewBuddyShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.