About shopping common problem?
1、About Customs Tax Duty:
The order price only includes the price of the goods and the freight, does not include customs fees, if import tariffs and taxes are generated, these are the responsibility of the buyer is not the responsibility of the seller, please read before buying, (customs is a small part of a large container Probability at 1%)
2、Confirm Address With Full Name
All Products Will Be tested Strictly Before Shipping. We Ship To Aliexpresss is matched wiht your shipping address before you pay. And Russian buyer please leave us your full name, which is very important, Thank you ! French buyers please translate into English to fill in the address, thank. French address Logistics company does not accept.
3、About unable to query logistics information
You Can check the logistics status at 17kglobal logistics information inquiry webstie, and the online information will have a delay of 5-10 working days.
4、About logistics disputes
The logistics problem is not controlled by our sellers. We can only guarantee to issue the products during the delivery period. We can only help you to check the logistics status. We promise to arrive at 60 days, if 60 days have not arrivved we will give you a refund.
5、About Order exception problem
If you encounter any abnormal problems with the order, please contact us first, we will help you solve the problem. Thank you, best wishes, DECARSDZ
If any problem,please Feel free tocontact our customer ervice team
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.