1. All items will be double checked and well packed before sending. Items will be dispatched within 3-7 business days after customers pay the order. Because we have thousands of order everydays. We need to arrange shipment one order by one order. We will send the products to you ASAP.2. We only ship to Confirmed order address.Your order address MUST MATCH your shipping address.3. It usually takes about 20-60 business days for delivering the parcel to the destination(for remote areas,it may take a little long).Meanwhile,you can choose DHL Express to shorten the shipping time if you need the order urgently.4. If you do not receive the order within 60 business days,please feel free to contact us before leaving negative Feeback,we will do our best to help you to resolve the issue.
1. If you are not satisfied with the item when you receive it,please return it return it within 10 days for a replacement or money back.Please contact us before you return it.2. All returned items must be in the original packaging and you must provide us with the shipping tracking number and specific reason for the return.3. We will refund you full money,upone receipt of the item in its original condition and packaging with all components and accessories include.4. If the item is damaged during transport or cannot be used normally,please contactus the real photos of the items and we will refund you money.
1. We maintain high standards of excellence and strive for 100% customer satisfaction!Your satisfaction is our first priority!2. If you receive the order and it is in good condition,we would be grateful if you would leave 5-Stars Positive Feedback for the transaction.3. Otherwise,we would be grateful if you would contact us before leaving 1-Star to 3-Stars Feedback,we will take pleasure to provide a satisfactory solution.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.