Welcome enjoy shopping in LILY LOVE STORE
Whoever you are, wherever you are, you are my god, it is our honour to get your gracious trust. Although we just start, we believe we can become stronger through our hard working and your kind support. We strive for providing you high quality products, competitive price, excellent customers service and reliable credit.
1. If you are satisfied with our products and services, please leave your positive feedback and 5 stars.
2. If you are not satisfied with our products very much, please contact us before you leave negative feedback.
In order to let you receive your products ASAP, we prepare the stock for most products on sale in our store. The shipment will be arranged within two days usually.
We are free shipping for most countries.
For remote countries, the freight fee is adjusted a little accordingly.
You can put all the products you want order in your cart and then place order. If your order is a bigger order, you could leave a message or send a mail to us, we would like give you some discount.
We accept alipay here.
All major credit cards are accepted through secure payment processor ESCROW.
In order to avoid import tax on your country, we’ll declare a lower value. However, due to different policies in different countries, import duty maybe happen should be paid by buyer.
Different computers display different colors, the color of actual item you receive may vary slightly from above images.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us: