 |
 |
 |
 |
 |
 |
 |
 |
 |
Wholesale and drop shipping are both welcomed?
For wholesale,we will offer discount or free express shipping which only takes 5-7 days to arrive.
For drop shipping,we could send the goods to your customers directly and won’t leave information about us if you’d like to.
How can track my parecl?
You can track your parcel on the following website using your tracking number: www.17track.net/en (Copied to the browser to open)
What can I do when purchase protection time is running out?
If your purchase protection time is running out, please contact us and we can help you to extend it. So your money will not go to my account.
Is there any customs tax?
Usually we will declare the minimum value to avoid customs tax. But due to different policies in different countries, there might be customs tax that should be paid by buyer. So you could leave a message when placing the order about how much value you would like to declare.
Payment:
1. We accept Alipay Here . Visa & Mastercard, CreditCard , Bank Transfer,Ect.
2. All Major Credit Cards Are Acceted Through Secure Payment Proccessor.
Shipping:
We ship all of our items Worldwode by DHL (5-7DAYS),EMS (15-25days) or China post air mail (25-45days), ePacket (15-25days). It may take longer due to delay in custom clearance or holidays or weather problem.
Return And Exchange:
1. 100% of all delivered products in good quality and under strict examination before shipping. We will tey our best to avoid any quality problem.
2. if you are not satisfied when you receive your item, please return it with in 15days for a replacement or money back. please contact our before you return it. However, the buyer should make sure that the items returned are in their original conditions. if the items are damaged or when they are returned, the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund. ( Back and forth the transport expense should undertake by the buyer )
Feedback:
Your satisfaction and positive feedback is very important to us. please leave positive feedback and 5 stars if you are satisfied with our items and services.
if you have any problems with our items. please feel free to contact us through “My Message” or “Ask Sell Questions”. we will do our best to solve any problems and provide you with the best customer services.We will service to you until your satisfied. We sincerely hope that you can leave us a positive.
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of NewBuddyShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
