-Size in shoes is Chinese size; our us size is not a standard us size;
-You must choose the size according to the length of your foot.
In order to choose the right size, please measure your foot length before buying shoes, thanks
Color: as in the photo (there may be a slight color difference according to your monitor settings)
For example, if your foot length is 265 mm and the EU size is 43, you should choose US size 9.5.
If you are not sure about the size, you can click Contact us!
Shoe size chart
The length of the foot is not the length of the insole.
The length of the foot does not match the length of the sole.
Foot Length <insole Length <Outsole Length
Important customer information
To make sure that the shoes are not deformed or damaged when squeezed out, all our shoes will be packed in one inflatable bag to replace the “shoe box”, if you still want a box, please leave us messages.
Buyers and required
Currently, you can pay using Boleto, Visa, MasterCard, Qiwi, Western Union, Maestro Debit, WebMoney and bank transfer.
If you have any problems paying your bill, please contact us first.
We will ship your orders within 3 business days upon receipt of payment confirmation from Aliexpress.
When you choose a free courier delivery, we will choose the best courier company depending on the country, if you paid for the delivery, we will follow your choice of courier for delivery.
Return and refund:
1. If you are not satisfied with our goods, you can exchange the goods, or ask for a full refund, but the buyer is responsible for all additional shipping costs.
2. If you want to exchange defective items sent, you can do as indicated
(Step 1) send us an email within 7 business days or contact us sales manager
(Step 2) send us photos about the problems of the goods
(Step 3) return us the goods with the tracking number, then we will refund you all the money, including the cost of return.
1. if you are satisfied with our goods, please give us 5 stars on all seller’s details rating and positive feedback; For our old customers, we will give a 5% discount on the next order.
2. If you are not satisfied with our products, please do not leave us a bad feedback directly (your bad feedback will hurt us greatly), please write to us. Of your concerns, we will of course give you a satisfactory solution and make you 100% satisfied.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us: