2018 new shelves
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Our Services
About payment
1. We are not responsible for any custom duty import tax charged by buyers’ countries.
2. We accept Escrow, credit card, Western Union, Alipay. If you are experiencing payment problems, please contact staff at AliExpress.
3. Please pay within 7 days from date of order.
About Shipping
1. Most of the countries we send free of charge, you can also choose DHL, EMS, if urgent.
2. We ship out the goods within 1-5 days, the goods will come to you within 7-35 working days depends on your shipping route, destination and other factors.
3. We have a tracking number to you after the shipment, you can check your package online at anywhere.
About size
Be sure before purchasing please review our size table and how to determine the size. Be sure to consult with us about size. If you choose the size and it does not suit You. we are not responsible. Margin of error in the product is 2-3 cm.
Warranty and Guarantee
1. If you are not satisfied with the goods when receive it. please contact us and return it within 7 days for a replacement or refund. If you return an item, you must pay the return freight.
2. If you receive goods shortcomings, please contact first, within 24 hours we will solve in a reasonable way. Thanks in advance for your corporation.
She said:
1. We offer drop shipping service, you can also send pictures to you for resale.
2. If wholesale please contact us, we will give you the best price.
3. We are dedicated to professional product development teams, including factories with annual production capacity of 10 million pieces. If you want to develop your local business, please contact us and we will help you to expand your influence in the local area.
Your feedback is very important to us. please leave positive feedback and 5 stars if you are satisfied with our products and services.
Iten as Described
Communication
Shipping Speed
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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of NewBuddyShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://www.newbuddyshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
