Responsibility and Business
Preparing time: We need 3-5 working days to prepare your order according to our numerous orders every day.
Please double check your address when you write in aliexpress,if you want change before we ship them out,please notice us the new address.
l About customs duty: In consideration of our customers’ benefit, we are forced to ship your order by regular mail.Please understand ,however, customs duty is out of our control we can’t guarrante no tax fee and will not bear any tax fee.
The product pictures and specifications are supplied by the original factories,so it may happens manufactures changed some technical data or outlookings which we have not update yet.And we can’t inform you one by one in advance. Please understand.
Once defect occurred,please contact us in 3 days since the delivery data.We will absolutely solve for you positively.
1.Before placing your order, please confirm details with us if you have request on items. Please make payment within 3 days of order, if an order is not paid after 3 days, it will be closed.
2.We accept pay by VISA ,Master Card ,TT , Western Union or any transfer which Escrow cooperate with.
3.If you can’t make payment for a new order, please wait for several minutes or contact with us.We will help you check whether there is any problems on the new order.
China post air mail normally item will arrive within 15-25 working days after being posted. Sometimes for customs or weather problem it will be delayed some days. It may be up to 30-45 days.
1.If your order is less than 2KG ,we will send via Russian Air/PostNL /China Post Registered Air Mail /ePacket according to your country. it takes 15-45 days and more to arrive.
2.If more than 2KG,we will arrange your items in two parcels or send by express mail. (DHL.EMS.FEDEX.etc)
3.If you want to send your item via express mail,please contact us ,we will arrange for you.
4.We will send your items when we receive your payment,and will upload the tracking number immediately after the parcel is sent.
5.If you would like to know where the item is,you will tracking on the link 17TRACK.
Service & Feedback
1. Our working time is 09:00-18:00 from Monday to Sunday in Beijing Time. You can contact us leave message in message center,we will reply you as soon as possible.
2. We care about our valued customers,and will always try to help you, hope to establish long business with you.
3. Please contact us by TradeManager before leaving any negative feedback or opening and dispute on the site.
4. If you are satisfied with our products and services, please leave your positive feedback and 5-star.
5. If you don’t satisfied our products, please contact us before you leave negative feedback. We guarantee we will 100% slove any problem for you and make you satisfied.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.