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• About Payment •
1.All payments made on AliExpress are processed by Alipay. We support the following payment methods:
2.If you pay by international credit card or if you use an online payment method such as Alipay, QIWI Wallet, or Yandex, it will take up to 24 hours before your payment is confirmed.
3.More payment question, please check the following link:
//help.aliexpress.com/categories_Payment.html
• About Shipment •
1.Processing Time: 1~3 business days after your payment was verified.
2.Free Shipping Methords: ePackage(10~20 days) or AliExpress Standard Shipping (15~40 days, Brazil 50~90 days).
3.Express Shipping Methords: DHL(3~8 days), EMS(7-10 days).
4.Estimated Delivery Time: Because once the parcel was send to post office, it was out of control of us, if the parcel didn’t arrive in time, please DO NOT open dispute and wait patiently.
5.Customs Tax: We will write lower value on the shipping labels to avoid the customs tax, but if there is still any cutoms tax, any import charges or customs tax fees are the buyer’s responsibility.
• About Wholesale •
Wholesalers will be warmly welcomed! We have own factory, many wholesalers have been buy a lot of item from our factory. We will give you the best price and the quality is also guaranced. If you are going to make purchase of big quantity, please feel free to contact us about the shipping, payment and special discount!
• Return Policy •
1.We accept return within 7 days after you received the package.
2.All returned items must be in original package. We don’t accept returns if you broke the original package or throw the original package.
3.We will be responsible for the return postage for these reasons: sent wrong items, defective items.
4.Buyer is responsible for all return postage for these return reason: don’t needed any more, don’t like or not as expect and so on.
• About Feedback •
1.If you don’t satisfied with our products, please feel free to contact us. We guarantee we will 100% solve any problem for you.
2.If you satisfied with our product, please leave 5 star positive feedback as followed:
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of NewBuddyShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
